• Look the person in the eye.
• Lean into the person or put a hand on the person’s arm or shoulder; remember that not everyone likes to be touched so this may not be effective.
Talk directly to the person
• It may be easy for caregivers to “multi-task” as they prepare meals, do laundry, take someone to the grocery store, or accompany them to a doctor’s appointment.
• It is important to set aside time to have one-on-one conversation.
• This may save time in the long run because misunderstandings can be avoided.
• If the care receiver feels heard and understood they may talk about something that is a concern or fear.
Avoid arguing
• Listen to concerns and try to understand the other person’s experience and opinions.
• Remember that it is still his or her life and care.
• Focus on meeting unmet needs and not on conflict.
Use humor when appropriate
• Humor can help ease tension.
• Most caregivers and care receivers know each other well enough to find humor in the situation.
